Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. 125 USAA Customer Service Representative interview questions and 85 interview reviews. Free interview details posted anonymously by USAA interview candidates. Interview. First, a Screening interview with HR where they discuss the selection process and ask a few General Questions regarding your knowledge about TD Bank. Second, Job location availability with HR. Third, Interview with Branch Manager asking about behavioral situations Fourth, an email regarding the final selection. Interview Questions. Possible answer 1: Good customer service does not only mean that the customer receives a solution to his/her problems but that the solution is delivered with kindness, patience, and respect. The behaviour of the agent is just as necessary as having the right answers to a customer's questions. Possible answer 2: 3 Answers. ↳. feedback, listening, patience, allowing a customer to vent before you are able More. ↳. that was good, but I would ombit the swearing, also your tone of voice, and More. ↳. Give answers that are asked, using good listening skills, help the customer to The interview was super easy. You usually go through 2 short interviews. They asked about very basic questions, like where you live, how you commute, and what your availability is. One question they asked was what you think good hospitality is. You know right after if you are hired or not. 60,151 Reviews. Compare. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. 188 HSBC Customer Service Representative interview questions and 165 interview reviews. Free interview details posted anonymously by HSBC Common U-Haul Customer Service Representative Interview Questions 1. Can you describe a situation where you had to handle an irate customer and how did you resolve it? This question is designed to assess your problem-solving skills under pressure. As a customer service representative, you’re bound to encounter frustrated or angry customers. 3.9. 78,345 Reviews. Compare. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. 143 Citi Customer Service Representative interview questions and 136 interview reviews. Free interview details posted anonymously by Citi The process took 1 week. I interviewed at Alight Solutions (Chicago, IL) in Oct 2021. Interview. Very in depth. Gave situational questions, asked my experience in them. Asked for examples of my specific contributions, actions and endeavors. Did not want to hear about team experience, but rather my role and experience. Jun 3, 2022. Customer Service Representative Interview. The process took 4 weeks. I interviewed at UnitedHealthCare. First you submit your resume and complete an online assessment. Then you complete an online interview (answers questions via video submission). Lastly, interview with one of the hiring managers. Pj7i.